Shipping Policy
We ensure safe, timely delivery of your machinery across India
Domestic Shipping
Delivery Timeline
- Standard Delivery: 7–14 business days after order confirmation
- Express Delivery: 3–5 business days (available for select locations)
- Custom Orders: Delivery timelines as per quotation (typically 4–8 weeks)
Delivery Charges
- Shipping costs are calculated based on product weight, dimensions, and destination.
- Shipping charges are provided before order confirmation.
- Free shipping may be available on selected orders or promotional offers.
Coverage
We deliver across major cities and towns in India. Delivery to remote locations may require additional transit time. Please contact our team to confirm delivery availability for your location.
Delayed Deliveries
While we strive to meet estimated delivery schedules, delays may occur due to:
- Weather conditions
- Transportation disruptions
- Customs procedures
- Natural disasters
- Courier or logistics provider issues
Mruna Technologies is not responsible for delays caused by circumstances beyond our reasonable control. Customers will be informed of significant delays whenever possible.
Installation and Setup Support
Depending on the product and service agreement, we may provide:
- Equipment inspection assistance
- Installation support
- Machine setup services
- Operator training
- Warranty registration assistance
Additional charges may apply for onsite installation and training services.
Packaging and Handling
To ensure safe transportation, all machinery and equipment are:
- Packed using industrial-grade protective materials.
- Secured to prevent movement during transit.
- Shipped with documentation and handling instructions.
- Transported using specialized logistics services when required.
- Eligible for installation support upon delivery.
Tracking Your Shipment
Once your order has been dispatched, you may receive:
- Shipment tracking number
- Expected delivery date
- Carrier information
- Shipment status updates
Delivery Conditions
Please ensure that:
- The delivery address is accessible for transport vehicles.
- An authorized recipient is available to receive the shipment.
- Goods are inspected upon delivery.
- Proof of delivery is signed when required.
Damaged or Lost Shipments
If a shipment arrives damaged or is lost during transit:
- Take photographs of the damaged packaging and products.
- Notify our support team within 48 hours of delivery.
- Provide shipment details and supporting evidence.
- Our team will coordinate with the logistics provider to investigate the issue.
- Resolution, repair, replacement, or compensation will be handled according to applicable policies and warranty terms.