Return Policy
We stand behind the quality of our industrial packaging machinery and equipment. Please review our return policy guidelines below.
Policy Overview
At Mruna Technologies, we are committed to manufacturing high-quality industrial packaging machinery and equipment. We thoroughly test all products before dispatch to ensure they meet the highest standards.
Due to our rigorous quality assurance processes and the custom nature of many of our solutions, all sales are final and no returns or refunds are accepted.
Key Policy Points
- All Sales Final : Once an order is confirmed and payment received, the sale cannot be reversed or cancelled.
- No Returns Accepted : Machinery and equipment cannot be returned for any reason, including dissatisfaction or change of mind.
- No Refunds : Once payment has been processed, no refunds will be issued under any circumstances.
- Quality Assurance : All products are thoroughly inspected and tested before shipment to ensure they arrive in perfect working condition.
- Warranty Coverage : Products are covered under our standard warranty for manufacturing defects. See our Warranty Policy for details.
What We Offer Instead
While we do not accept returns, we are committed to customer satisfaction through:
- Pre-Purchase Consultation
- Custom Configuration
- Installation and Training
- Technical Support
- Warranty and Service Coverage
- Genuine Spare Parts Availability
Pre-Purchase Consultation
Our expert team is available to help you select the right equipment for your operational requirements.
Order Cancellation
Orders may only be cancelled before production has commenced.
Once manufacturing has begun, orders cannot be cancelled. A cancellation fee may apply to orders cancelled before production begins.
Please contact our sales team immediately if you need to request a cancellation.
Exceptions and Special Cases
While our standard policy is "All Sales Final," exceptional requests may be reviewed on a case-by-case basis at the sole discretion of Mruna Technologies.
Such requests may include significant manufacturing defects or extraordinary customer circumstances.
Custom Configuration
We work closely with customers to ensure machinery is configured according to specific production needs.
Installation and Training
We provide installation support and operator training to help customers maximize equipment performance.
Technical Support
Our technical support team is available to assist with troubleshooting and operational concerns.
Warranty and Service
We provide warranty coverage and ongoing maintenance support to ensure long-term reliability.
Spare Parts
Genuine spare parts and replacement components are available for supported machinery.
Warranty Information
Our products are covered under a comprehensive warranty policy that protects against manufacturing defects for a specified period.
Warranty coverage may include:
- Manufacturing defects in materials and workmanship
- Repair or replacement of defective components
- Technical support and troubleshooting assistance
- Product-specific warranty terms
For detailed warranty information, please contact our sales team or refer to your product documentation.
Damaged or Defective Products
If your machinery arrives damaged or is found to be defective:
- Document the damage with photographs.
- Contact our support team within 48 hours of delivery.
- Provide order details and evidence of the issue.
- Our team will assess the claim and provide repair or replacement support under applicable warranty terms.